Support
Thala is made by one person, so when you get in touch you’re writing to them directly. Questions, bugs and blunt feedback are all welcome.
Get in touch
Email support@thala.online. We aim to reply within two working days.
It helps enormously if you include your device model, your iOS version, the app version (Account → About & legal), and what you were doing when it went wrong.
If something is urgent
Thala is not monitored, and we cannot help with a medical problem. If you are having a medical emergency or thinking about harming yourself, contact your local emergency services or a crisis line now. In the UK you can call 999, or Samaritans free on 116 123, at any hour.
Common questions
How do I log a day?
Open the app and add today's entry from the home screen. For each pain you're tracking, set the worst and best it got, and roughly when. You can add moods, a sleep score, stressful events and a note. There's one entry per calendar day.
I missed a few days. Have I ruined it?
No. Gaps are normal and the app is built to expect them. You can go back and fill in a previous day from your history, and the patterns Thala looks for don't require an unbroken streak.
Can I track more than one pain?
Yes. Add a pain for each body location you want to follow, and log all of them in the same daily entry. You can also stop tracking a pain without deleting its history.
Where do the insights come from?
They're worked out from your own entries by a fixed set of rules, for example comparing weekends against weekdays. Each finding shows the days it's based on, so you can check the reasoning yourself. They are observations, not medical conclusions.
Why haven't I seen any insights yet?
Most findings need a reasonable amount of history before they mean anything, so they appear gradually as you log more days. You'll get a notification when there's something new, if you've allowed notifications.
How do I turn notifications off?
In iOS Settings → Notifications → Thala. Turning them off stops the reminders; it doesn't affect your data or your insights.
I forgot my password.
Tap 'Forgot password?' on the sign-in screen. We'll email you a six-digit code. Type it into the app, and you can set a new password there. The code lasts 15 minutes. If the email doesn't arrive, check your spam folder, then get in touch.
How do I delete my account and data?
In the app: Account → Delete account. You'll confirm with your password, or by signing in with Apple again if that's how you signed up. It's immediate and permanent. Full instructions are on the account deletion page.
Is my data private?
Your entries are used to run the app for you and nothing else. They're never sold, never shared with advertisers or insurers, and never sent to our analytics or crash-reporting tools. We do record which screens you open so we know what to improve, but never what you logged. The privacy policy sets out the detail.
Privacy requests
To ask for a copy of your data, have something corrected, or exercise any other data protection right, email privacy@thala.online. See the Privacy Policy for what those rights are.